This Privacy Policy describes how Jewel Sprout and its affiliates (collectively “Jewel Sprout, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website https://jewelsprout.com (referred to as the Platform).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You further agree to be governed by the laws of India, including but not limited to those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Personal Data
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes, but is not limited to:
Name, date of birth, address, phone number, email ID
Proof of identity or address (when shared)
Payment-related information such as bank account, credit/debit card details, etc.
Biometric information (when opted for, in compliance with applicable laws)
Behavior and preferences on our Platform, which may be analyzed in aggregated form
Information related to your transactions on our Platform or on third-party partner platforms
Please note: We are not responsible for the privacy practices or content of third-party business partner platforms. Always refer to their Privacy Policies before sharing any personal data.
If you receive an email or call claiming to be from Jewel Sprout asking for sensitive data like card PINs or banking passwords, do not share such information. If you’ve already shared such data, report immediately to the appropriate law enforcement agency.
Usage of Personal Data
We use your personal data to:
Provide services requested by you
Fulfill and manage orders
Improve customer experience
Resolve disputes and troubleshoot issues
Send relevant updates about products/services
Customize your experience
Prevent fraud or illegal activities
Conduct marketing research and surveys
We may market to you, but you will always have the option to opt-out of such communications.
Sharing of Personal Data
We may share your data:
Internally with group entities and affiliates (who may also market to you unless you opt out)
With sellers, logistics partners, payment gateways, and other service providers to facilitate orders
With government or law enforcement authorities when legally required or in good faith
Such sharing is done to ensure service efficiency, compliance with legal obligations, fraud prevention, or when required to enforce our rights or protect the public.
Security Precautions
We follow reasonable security practices to protect your personal data from unauthorized access, misuse, or loss. While we strive to use secure methods (e.g., secure servers), internet-based transmission is not completely secure.
You are responsible for safeguarding your login credentials and account access information.
Data Deletion and Retention
You may delete your account via your profile settings on the Platform. Alternatively, you can write to us at the contact details provided below. In certain cases (e.g., pending shipments or disputes), we may delay or deny the deletion request.
We retain your personal data only as long as necessary for the purpose it was collected or as required under law. Some anonymized data may be retained for research or analytics.
Your Rights
You may access, rectify, and update your personal data directly through your account on the Platform.
Consent
By using our Platform or submitting your data, you consent to its collection, storage, processing, and disclosure in accordance with this Privacy Policy.
If you share personal data of others, you confirm that you have the authority to do so.
You may receive communication from us and our partners via SMS, WhatsApp, call, or email regarding our services, as per your consent. To withdraw consent, please email our Grievance Officer with the subject line “Withdrawal of consent for processing personal data.” We may verify such requests before taking action.
Note: Withdrawal of consent will not apply retrospectively and may affect your access to certain services.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. Please review it regularly.
Jewel Sprout – Contact Information
📧 Email: care@jewelsprout.com
📞 Phone: +91-8904433617
📍 Address: 3rd B Main, West of Chord Road, Manjunath Nagar, Bangalore – 560010
👤 Founder: CHETHAN M